FREE SHIPPING

FAQ

SHIPPING

How long will shipping take? 

All orders are sent 1-3 days after you order. After that, your order will typically take 3-4 business days to arrive at your door. 

How will I know when my order is shipped?

You will receive a tracking number by email after your order is shipped.


JEWELRY

Why stainless steel?

We wanted our necklaces to be ultra-durable because mom life is anything but gentle. People say, “strong as steel” for a reason. We knew we needed these necklaces to be resilient to all sorts of tugs and pulls your littles are going to throw at them. 

What kind of gold are the gold bar necklaces plated in? 

All of our gold stainless steel bar necklaces are plated in 18k gold.

How do I care for my necklace?

Wearing your jewelry is one of the best ways to keep it naturally shiny. 

Avoid bringing your contact with harsh chemicals such as chlorine, chemical cleaners or abrasive polishing products.

The best ways to clean it is to submerge necklace in a cup or bowl of warm water with mild soap and scrub it lightly using a very soft toothbrush or a cotton ball.

We are also a strong advocate for the old pull out a soft tee shirt and gently wipe it down trick--simple, yet effective.


RETURNS AND EXCHANGES

What is your return Policy?

Click here to see our return policy.

Does your jewelry come with a warranty?

Yes! All Joy Book pieces have a 60 day warranty for any necklace defects. Email us at shop@thejoybookshop.com right away if you're having issues with a broken chain or clasp, so we can resolve the issue. If your necklace breaks after the 60 day time frame, contact us and we will work with you on a solution.


OTHER QUESTIONS

How do we collaborate?

We love working with influencers and other businesses! Feel free to email us at caitlin@thejoybookshop.com

What kinds of payment do you accept? 

We accept Paypal and Stripe. Stripe allows you to use any credit or debit card.

Do you charge sales tax?

Sales tax is only charged to customers who live in our home state of New Mexico.